EA confirms the news that many big-name FIFA Ultimate Team accounts have been hacked by hackers
The original reports were released last week by Eurogamer, which indicated that several highly-listed FUT traders reported having their accounts taken over and depriving them of FIFA Points and coins. According to the report, the attackers were able to convince EA customer service staff that the account actually belonged to them by using player members from FIFA ratings. Representatives then exposed the email addresses associated with the player’s tag and reset account passwords so that the attackers could log into and delete the accounts.
I just got boys hacked, finally people can stop blaming me for hacks xD
I plan to take legal action, they gave my account to a random person via live chat, which is a clear violation of data protection laws
It was a fun ride, see you guys at 23 I think❤️
– FUT Donkey (FUTDonkey) January 5 2022
This hacking thing pissed me off. You made a good comparison on broadcast today
It’s like shutting down all my work tools to do my work in my work cart. Just for the truck company to go ahead and hand the keys to a random person on the street without informing me
– bateson87 (@bateson87) January 2, 2022
After investigating the allegations, EA has now confirmed that it is responsible for the vulnerability
“In our first investigation, we can confirm that several accounts were hacked using phishing techniquesEA Books. “Using threats and other ‘social engineering’ tactics, malicious individuals were able to exploit human error in our customer experience team and gain access to other players’ accounts by bypassing two-factor authentication.”
EA currently estimates that fewer than 50 FIFA accounts have been taken over in this manner and is currently working to identify the legitimate owners and recover the stolen content. He also promised to take steps to reduce the possibility of this happening again in the future.
- All EA Consultants and EA Account Service participants will receive new individual training and additional group training, with a particular focus on account security practices and phishing techniques used in this particular case.
- We will introduce additional steps in the account holder verification process, such as mandatory administrative approval for all email change requests.
- We are updating our Customer Experience Program to better detect suspicious activity, report dangerous accounts, and further reduce the possibility of human error in the account update process.
He also warned that these new steps could “affect customer experience waiting time, meaning it could be longer, but added that they are necessary to improve account security.”
Among the fans of FIFA Ultimate Team A redditn Feedback on the changes remains positive for now: The longer wait time for customer service inquiries isn’t good, nor is the fact that a person communicating with a somewhat inattentive customer service representative can stick to your account credentials. However, the situation has not yet been fully resolved.
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